5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have found is that almost all security guard businesses are capable of providing the service that property supervisors want, but also often do not because of a lack of ongoing quality management procedures.
Safety guard businesses are unlike any seller a home supervisor usually hires. If you employ a painter, you can see whether or not they are doing their jobs by looking at the walls. However, when you employ a security guard company, how often can you see if the protector organization is performing their job including running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your defenses. In the majority of instances they probably are, but it is crucial to employ a method of verification and quality management to make sure that issues connected with the deficiency of doing these jobs don’t start to occur.
In this guide we will talk five (5) simple actions to enhancing your security guard service and achieving everything you imagine as your perfect gate house security guard.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined level of training before they could start working as security guards. If your condition is among those states, make sure your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security provider and inquire does it look adequate.
Additionally, is your security guard company performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another superb way to display if the protector is a fantastic fit for your property is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a good deal on what to expect from this guard and it gives you a chance to ask another guard if you feel it is essential.
Evaluate Guard Training
Though most security guard businesses have a very thorough orientation that introduces each guard to the company itself, in many cases the shield’s orientation to his delegated land isn’t as complete. We call the orientation to the delegated land”Website Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• How long is each new officer trained?
• How long does the security company double lender?
Determine the response to every one of these questions and be certain they fit with what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and also your website specific training to acquire an understanding of what goes on preparing a guard to work in your premises.
Guard supervision is among the more important factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their duties. If the guards are not being supervised, they start to feel their job isn’t important and they start to see themselves as less of a region of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards must make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are in your premises. These tracking systems permit the security guard company to monitor the log and time the action of these guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can generate reports which enable the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in regularly with the security guard provider provides a way of making certain each guard is secure and alert. Using guards check-in regularly with the security guard company, at least every 30 minutes, guards feel their safety is important and being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure they understand their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be confident the adviser isn’t actually a security guard company. If that’s the case, your audit is sure to develop issues with your current security guard company.